Last Friday, I went to the post office/bank near Okaido. There were three things that I needed to do. First, I had to mail some documents. Second, I needed a new bank book. And third, I needed to change my account confirmation from the “signature” to “stamp” from a hanko, which is the standard signature in Japan. The first two tasks were a breeze and it only took about less than 2 minutes for each task to be done. The third task took about more than 30 minutes and more than three apologies from the bank staff. Apparently, the change from “signature” to “hanko stamp” needed some communication with another office (main bank?) and my bank account name from katakana will be changed to romaji. I had to fill up a form for the changes, and the bank staff (as always) was very helpful, kind, and patient with my basic level of Japanese speaking and writing skills. As earlier said, the bank staff profusely apologised for making me wait for a long time. I answered her that it is perfectly okay for me to wait and I understand that the process needs time. After about a little more than 30 minutes, I had my new bank book with my name in romaji in it as well as my stamp. Upon receiving the new bank book, she gave me a small present as a small apology for the waiting time. Waiting for 30 minutes in the bank was actually nothing compared to the waiting time in my country. I spent the 30 minutes reading the news thru my mobile phone so I didn’t really feel bored. Just the same, in my 3 and a half years of stay in Japan, I was again amused and impressed with Japanese customer service and efficiency.